This Privacy Policy describes how DoneHQ LLC (“DoneHQ,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://www.donehq.com (the “Site”), contact us, or otherwise interact with our services. This policy is intended for visitors and business contacts in the United States, including Illinois and the Chicago metropolitan area, where our company is headquartered.
1. Who we are
DoneHQ LLC
1655 Barclay Blvd.,
Buffalo Grove, IL 60089
Email: hello@donehq.com
Phone: +1 872-888-7784
2. Information we collect
We may collect the following categories of information:
- Contact and inquiry information — such as your name, email address, phone number, company name, and message content when you submit a form, email us, or schedule a call.
- Business information — such as job title, marketing stack details, or project requirements you choose to share.
- Usage and device information — such as IP address, browser type, operating system, referring URLs, pages viewed, and approximate location derived from IP address.
- Cookie and analytics data — collected through cookies, pixels, and similar technologies as described in our Cookie Policy.
We do not knowingly collect sensitive personal information unless you voluntarily provide it and we have a lawful reason to process it.
3. How we use information
We use personal information to:
- Operate, maintain, and improve the Site;
- Respond to inquiries and provide requested services;
- Schedule meetings and communicate about projects;
- Understand Site usage and performance through analytics (with your consent where required);
- Protect the Site, prevent fraud, and enforce our terms;
- Comply with legal obligations.
4. Legal bases (where applicable)
For U.S. visitors, we rely on consent (for optional cookies and certain marketing), performance of a contract or pre-contractual steps (responding to your requests), legitimate business interests (Site security, analytics where permitted, B2B communications), and legal compliance.
5. Cookies and similar technologies
We use cookies, local storage, and related technologies on the Site. Optional analytics and functional tools load only after you provide consent through our cookie banner. For details, see our Cookie Policy.
6. How we share information
We may share information with:
- Service providers — hosting, email, analytics (Google Analytics), session analytics (Microsoft Clarity), and scheduling (Calendly), who process data on our behalf under contractual safeguards;
- Professional advisors — lawyers, accountants, or insurers when necessary;
- Legal and safety — when required by law, court order, or to protect rights, safety, and security.
We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are defined under California law.
7. Analytics and third-party services
When you consent to Analytics cookies, we may use Google Analytics and Microsoft Clarity to understand how visitors use the Site. These providers may process usage data according to their own privacy policies. When you consent to Functional cookies, Calendly may load to enable scheduling. You can change your choices at any time using the “Cookie settings” control on the Site.
8. Data retention
We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Inquiry records are typically retained for the duration of our business relationship and a reasonable period thereafter. Analytics data retention is governed by our analytics providers’ settings.
9. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your privacy rights (United States)
Depending on your state of residence, you may have rights to:
- Know what personal information we collect, use, and disclose;
- Access or receive a copy of certain personal information;
- Request correction of inaccurate information;
- Request deletion of personal information, subject to exceptions;
- Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising);
- Limit use of sensitive personal information where applicable;
- Not receive discriminatory treatment for exercising privacy rights.
California residents may submit requests using the contact details below. We will verify requests as required by law. You may designate an authorized agent where permitted.
Illinois and Chicago-area visitors
DoneHQ LLC is located in Buffalo Grove, Illinois (Chicago metropolitan area). Illinois residents may contact us to ask questions about our privacy practices or to request access to personal information we maintain about them, subject to applicable law. We apply the same standards described in this policy to visitors from Illinois and the greater Chicago area.
11. Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
12. International visitors
Our servers and service providers may be located in the United States. If you access the Site from outside the U.S., you understand that information may be transferred to, stored in, and processed in the United States.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the latest version. Material changes may be communicated through the Site or other reasonable means.
14. Contact us
For privacy questions or to exercise your rights, contact:
DoneHQ LLC
Email: hello@donehq.com
Mail: 1655 Barclay Blvd.,
Buffalo Grove, IL 60089