COORDINATING WITH VENDORS AND PATIENTS
Cyber Security includes everything from internal databases to patient portals. New and simple methods to monitor employee and vendor access can streamline the process.
It seems that technical considerations for a healthcare patient portal are not always properly divided into two important categories. Obviously, storing, updating, and maintaining highly confidential patient information and treatment is a top priority. Entries may come from multiple doctors or specialists, whether relating to a single case or contributing to an individual’s team of doctors tracking separate care or issues. Meanwhile, billing and insurance matters often need to be separated, potentially allowing limited access to the patient’s information.
There is also the matter of controlling and restricting access by various medical professionals as well as outside vendors. Granting access helps with saving time and adding efficiency, while often creating increased security concerns and protecting each patient.
However, the other side to this is controlling how much or how little each patient is able to access. Whether medical practices want to admit it or not, there are patients lost due to careless administration leading to a doctor or practitioner dropping the ball during a case.
Whether medical practices want to admit it or not, there are patients lost due to careless administration leading to a doctor or practitioner dropping the ball during a case.
Many patients prefer to be able to access their medical files for matters including scheduling appointments, refilling or checking status on prescriptions, or reviewing billing status for a balance or insurance status. Many, if not most, medical facilities prefer to have patients (clients) able to access such information online and not have to take staff time to get answers to questions.
It gets complicated with medical facilities not wanting patients to access internal information, and with vendors being directly involved in parts of the process.
The situation combines to create two separate funnels, with those being patient and internal access. Over the years of serving the technical and “behind the scenes” needs for healthcare organizations, our experience helps distinguish between the two.
The situation combines to create two separate funnels, with those being patient and internal access.
Determining how and why the databases and access are implemented the way they are impacts medical professionals, employees, vendors, and patients in different manors. From our point of view, it also impacts marketing and management.
Making it as convenient as possible for vendors to conduct business with you can help them grow with your practice or facility. At the same time, best serving your patients keeps them in the fold while reducing the amount of personnel time needed to best serve them.
Making it as convenient as possible for vendors to conduct business with you can help them grow with your practice or facility.
Our team is available to assess your current system(s) and identify areas which could help your facility or practice to grow with relative ease. Regularly scheduled meetings between our team and key members of your team are a part of our projects!
Do your patients, staff, and vendors each see only what they need?
If you’re not sure, let’s find out together. Request a system assessment today.
